Shipping & Returns

(AKA: “How Your Candles Journey to You Without Chaos… hopefully”)

 

Processing Time

We hustle. Most orders are packed and handed over to the carrier within 1–3 business days, assuming we’re not buried in wax lids, scent fumes, or existential dread. Weekends and postal holidays don’t count—sorry, the wax still needs time to cool.

Note: During our busiest seasons (think: Mother’s Day, holiday meltdown, etc.), we might take a little longer.

 

Domestic Shipping (USA)

 

  • Free standard shipping on orders over $35 (our love language is eliminating shipping fees)
  • Once your order ships, you’ll get tracking info—check your email (and maybe refresh it a few times).
  • Tracking scans may lag—especially when everyone and their dog orders at once.
  • Extra time may be needed if you live in Alaska, Hawaii, APO/FPO addresses, or somewhere by narwhals.
  • If you’ve got a P.O. Box, awesome. But please don’t let your candle live there permanently.

 

International Shipping

 

We don’t ship internationally at the moment.

Not to Canada, not to Europe, not to the Moon, Mars, or your ex’s house abroad.

This is because shipping costs are wild, customs is chaotic, and we’d hate for your candle to take a 3-month scenic tour of the globe before arriving crushed.

If that ever changes, we’ll shout it from the rooftops (and update this page).

 

Shipping FAQs

 

My tracking hasn’t updated in 12 hours. Has my candle been kidnapped?

Probably not. Carriers sometimes forget to scan things because… humans.
Give it a little time. If it says “delivered” but your porch is empty, wait 2 business days before emailing us — packages have a funny way of showing up fashionably late.

 

I typed the wrong address. Can you fix it?

Only if your order hasn’t shipped yet.
Once it’s in the postal system, even we can’t change its destiny. Your candle has chosen its path.


I picked the wrong scent. Help?

Email us ASAP. If we haven’t shipped your order yet, we’ll switch it.
If we have shipped it, you’re stuck with your decision — like a tattoo but smellier.


Can I cancel my order?

If we haven’t shipped it: yes.
If it’s already on the way: sadly, no.
But you can gift it to someone you like… or someone you tolerate.

 

Returns & Exchanges


We do not accept returns on used candles, melts, oils, or sprays.
If you lit it, sniffed it, melted it, or emotionally bonded with it — it’s yours for life.

If your order arrives damaged or incorrect (because sometimes boxes enjoy extreme sports), email us within 7 days:
  • Send your order number
  • Attach photos of the damage
  • Toss in a sad emoji if it helps the narrative

We’ll replace or refund the item, depending on what’s possible.
Photos are required — otherwise it’s just a story, and hey, we love stories but the carrier does not.

 

Wholesale & Bulk Orders

 

Yes, we do those! Interested in carrying our candles, giving them away, or lighting up a giant event? Email us for wholesale details. info@sarcasmandspiceco.com

Drop glitter, unicorn tears, and 400-candle rush orders by 8 a.m. tomorrow: we’ll say… maybe.

 

Final Note

 

We’re a tiny but mighty candle business doing our best to send your goodies quickly, safely, and with minimal reality-induced chaos.
If something goes wrong, we’ll always try to make it right — with kindness, humor, and possibly caffeine.

Questions? Compliments? Love letters?
Email us anytime. We answer with emojis, sass, and warm flame.

info@sarcasmandspiceco.com