Shipping policy

All orders non-custom are processed within 1–5 business days (excluding weekends and holidays). Custom orders will ship within 5 days after final design is agreed upon. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

We ship orders using USPS and other major carriers. Estimated delivery times are provided by the carrier and are not guaranteed.

Once an order has been handed over to the shipping carrier, delivery timing and routing are outside of our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your address before completing your purchase.

All orders include tracking information.

An order is considered successfully shipped once the carrier shows the package has been accepted into their system. Carrier tracking updates serve as proof of shipment.

If tracking information shows that an order has been:

The order is considered fulfilled.

We do not issue refunds or replacements for orders marked as delivered or forwarded by the carrier.

If you believe your package was misdelivered, you must contact the shipping carrier directly to file a claim.

We are not responsible for:

Once the package leaves our facility, liability transfers to the shipping carrier.

If an order is returned to us due to:

The customer is responsible for reshipping costs. Shipping fees are non-refundable.

We reserve the right to dispute any chargeback that involves:

Filing a chargeback without contacting us first may result in refusal of future service.

If you have any shipping questions or concerns, please contact us before filing a dispute. We’re always happy to help. info@sarcasmandspiceco.com